Last updated: June 18, 2026

Terms of Service

HOA Case — hoacase.com

These Terms of Service govern your use of HOA Case ("the Service"). By creating an account you agree to these terms. Please read them carefully.

1. The service

HOA Case provides a web-based tool for homeowners to document HOA violations, track correspondence, and generate dispute letters using AI. We are a software tool, not a legal service. Use of this service does not create an attorney-client relationship.

2. Your account

• You must be 18 or older to use HOA Case
• You are responsible for maintaining the security of your account and password
• You are responsible for all activity that occurs under your account
• You must provide accurate information when creating your account
• One person may not maintain multiple accounts

3. Acceptable use

You agree to use HOA Case only for its intended purpose — documenting your own HOA disputes. You agree not to:

• Upload illegal content or content you do not have the right to share
• Use the service to harass, threaten, or harm any individual or organization
• Attempt to access other users' accounts or data
• Use the service for any unlawful purpose
• Attempt to reverse engineer, scrape, or interfere with the service

4. AI-generated content

HOA Case uses the Anthropic Claude API to generate dispute letters. These letters are generated by an AI system and are provided as a starting point only. You are solely responsible for reviewing, editing, and any consequences of sending AI-generated letters. HOA Case makes no warranty that AI-generated letters are legally accurate, appropriate for your specific situation, or will produce any particular outcome.

5. Payments and refunds

Pro plan subscriptions are billed monthly via Stripe. You may cancel at any time from your Account Settings — cancellation takes effect at the end of the current billing period. We do not offer refunds for partial months. Free tier users are not charged.

6. Your content

You own the content you upload to HOA Case — your violation descriptions, photos, documents, and notes. By uploading content you grant us a limited license to store and display it to you as part of providing the service. We do not claim ownership of your content and will not use it for any other purpose.

7. Disclaimer of warranties

HOA Case is provided "as is" without warranty of any kind. We do not warrant that the service will be uninterrupted, error-free, or that any particular outcome will result from using the service. We are not responsible for the outcome of any HOA dispute.

8. Limitation of liability

To the maximum extent permitted by law, HOA Case shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service. Our total liability to you shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Termination

You may delete your account at any time from Account Settings. We reserve the right to suspend or terminate accounts that violate these terms. Upon termination all your data will be permanently deleted.

10. Changes to terms

We may update these terms from time to time. We will notify registered users of significant changes by email. Continued use of HOA Case after changes constitutes acceptance of the updated terms.

11. DMCA and copyright

HOA Case respects intellectual property rights. If you believe content on our platform infringes your copyright, send a DMCA takedown notice to abuse@hoacase.com including:

• Identification of the copyrighted work claimed to be infringed
• Identification of the material to be removed and its location on our site
• Your contact information
• A statement of good faith belief that the use is unauthorized
• A statement under penalty of perjury that the information is accurate
• Your physical or electronic signature

To report other abusive content email abuse@hoacase.com. We will respond promptly to all valid reports.

12. Governing law

These terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles.

13. Contact

Questions about these terms? Email us at hello@hoacase.com